Live to Love Family (LTLF) | Effective August 28, 2026
Digital Music Downloads
We appreciate every direct music purchase. Because a digital file cannot practically be returned once it or download access has been delivered, digital music purchases are generally final. If you were charged more than once for the same transaction, received the wrong file, cannot access the purchased download, or received a corrupted or defective file, contact LTLF. We will review the issue and may provide a replacement download or refund when appropriate and as required by applicable law. Amounts voluntarily paid above a Choose Your Price minimum are part of the purchase price and are subject to the same digital-product refund rules.
Physical Merchandise
Eligible physical merchandise may be returned within 30 days after delivery. To qualify for an ordinary return, merchandise must be unworn, unused, unwashed, and in its original condition, with original tags where applicable. Customized, personalized, made-to-order, final-sale, or otherwise clearly identified non-returnable items may be excluded where permitted by law.
Damaged, Defective, or Incorrect Items
We want your LTLF order to arrive the way it should. If merchandise arrives damaged, defective, or different from what you ordered, contact LTLF promptly. Include your order number and, where reasonably possible, photographs of the item and packaging. Retain the original packaging while the issue is reviewed. When LTLF confirms that the problem resulted from damage, defect, or fulfillment error, LTLF may provide a replacement, refund, or appropriate return instructions.
Return Shipping, Refunds, and Exchanges
Customers are responsible for return shipping costs for ordinary returns, including returns based on size, fit, preference, or change of mind. If LTLF confirms that an item was damaged, defective, or incorrectly fulfilled, LTLF will cover reasonable return or replacement shipping costs. LTLF does not currently offer direct size or color exchanges. An eligible item may be returned for a refund under this policy, and the customer may place a new order for the desired item, subject to availability. Approved refunds will generally be issued to the original payment method when practicable; financial institutions may require additional processing time.
International Customers. International customers may have additional cancellation, return, refund, or other consumer rights under the laws applicable in their jurisdiction. Nothing in this policy is intended to limit rights or remedies that cannot legally be waived or restricted. Unless applicable law requires otherwise, customers remain responsible for ordinary return-shipping costs.
Contact LTLF
Questions about this policy, your order, or a purchase from LTLF? Please use our Support Form.
Include your order number and a brief description of the issue.